Returns & Refunds

We Want You to Feel Good About Your Order

At Handfree Baby Bottle, we want you to feel confident when shopping with us.

If something isn't right with your order, we're here to help. Please review the information below to understand our return and refund process.

30-Day Return Policy

You may request a return within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging.

Because our products are intended for baby feeding and personal use, we are unable to accept returns of products that have been used, opened, or otherwise affected by hygiene and safety concerns, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product and packaging

We'll review your request and work with you to find an appropriate solution, which may include a replacement, refund, or other resolution where applicable.

How to Start a Return

To request a return, please contact our support team before sending anything back.

Please include:

  • Your full name

  • Order number

  • Email address used when placing the order

  • Reason for your return

Our support team will provide instructions if your return request is approved.

Please do not send products back without contacting us first.

Refunds

Once your returned item has been received and inspected, we'll notify you about the status of your refund.

If approved, your refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to help, but once an order has been processed or shipped, we may no longer be able to cancel or change it.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or we are otherwise required to cover the cost, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping method for approved returns.

Non-Returnable Items

For hygiene and safety reasons, we generally cannot accept returns of:

  • Used products

  • Opened feeding components

  • Products that have been in contact with milk or formula

  • Items that are damaged after delivery due to misuse or improper care

This does not affect any consumer rights you may have under applicable law.

Need Help?

We want to make things right whenever possible.

If you have a question about a return, refund, or your order, please contact our support team.

We'll be happy to help.

Thank You for Shopping With Handfree Baby Bottle 💙

Your trust means a lot to us, and we're here to support you before and after your purchase.